Terms and conditions
1. General information Art Projectors HK Limited.
The use of the Web Channel attributes the condition of User and implies acceptance of the provisions included in these General Purchase Conditions and in the Conditions of Use ("Terms and Conditions") in the version published by Art Projectors HK Limited at the same time as the User access the web.
Identification data of the owner of the Web Channel:
Art Projectors HK Limited is a company whose registered office is at, provided 2/F, 15 Wang Chiu Road, Kowloon Bay,ĘHong Kong with COMPANY No: 2764223 hereinafter Art Projectors HK Limited.
The access to the Web Channel or its use by the User necessarily implies, without reservation, the knowledge and acceptance of the Terms and Conditions. Therefore, it is recommended that the User read them carefully every time he wants to access the Web Channel.
The User declares that he is of legal age and has the legal capacity necessary to act and contract on the web in accordance with these conditions, which he declares to understand and accept.
Art Projectors HK Limited uses the "Axon Stream" ticketing and trading platform owned by the company "Tanhauser Lynks S.L." in the Web Channel, through which it offers its Users the "Ticket Purchase Service".
2. Ticket purchase service
Art Projectors HK Limited makes available to its Users a ticket purchase service through which Buyers can acquire, quickly and easily, tickets for the Events published in the Web Channel. The service is offered by the company "Tanhauser Lynks S.L." through its technological platform "Axon Stream".
All purchases are governed by:
These General Purchase Conditions.
Any kind of special terms and conditions that may be published on the web.
- Channels for the sale and collection of tickets and forms of payment
There are different options for buying tickets:
Internet Web Channel
Physical sales points with which Art Projectors HK Limited has distribution agreements.
For the collection of tickets there are also different options:
Electronic systems of representation of entrance.
Pick up at the box office and in enclosures.
The collection management will be carried out through the online platform Stripe.
Purchases can generate management expenses and non-refundable delivery costs, which will be specified before the purchase process begins.
- Purchase confirmation
If the purchase has been made correctly, the Buyer will receive in his e-mail a confirmation e-mail with detailed information of the purchase he has just made.
- How to access the event
The Buyer may access the Exhibition with the entry, in the supports indicated above, at the entrance of the Exhibition where they will validate the entry. Although several copies of the entry are replicated, only the first entry presented in the access will be considered valid, and in no case will it be allowed to enter those who subsequently try it with the same entry.
- Admission and assistance
The venue reserves the right to refuse admission in case of breach by the Buyer of any of the terms and conditions of the Event or the Organizer. The entrance or entrances are issued in accordance with the rules and regulations of the venue and the Event Organizer. The infraction of any of said rules and regulations, or any other act that may cause damage, prejudice or injury, will entitle the venue or the Event Organizer to expel the Buyer from the venue. In any case, Art Projectors HK Limited recommends and refers the Buyer to the rules established by the specific Event Organizer at all times.
Both the Buyer and the rest of the ticket holders consent to the recording of images and sound as part of the spectator audience.
- Ticket service conditions
The resale of the entrance to third parties is totally prohibited.
Tickets broken, amended or with obvious signs of having undergone manipulation will not be admitted.
The organization reserves the right to modify the day, time and venue where the event is held, without prior notice. Therefore, check the schedules on the web beforehand.
Children under 16 years of age will not be admitted unless they are accompanied by a responsible adult.
The organization reserves the right of admission in those cases in which the bearer of the entrance access the premises with dangerous objects or prohibited by the current security regulations in the sports venues, or is under the influence of alcoholic beverages, drugs or other substances that may cause analogous effects, for safety reasons.
The bearer of this ticket is obliged to comply with the general contracting conditions that can be found at tickets.vangoghalive.hk, as well as the internal rules of the venue where the event is held.
Occasionally, Events are subject to cancellation, change of date or substantial alteration by the venue or the Organizer for very different reasons.
Once the ticket has been purchased, the amount will not be exchanged or returned, except for reasons provided for in current legislation.
The inability to attend an Event or the commission of an error when acquiring the ticket (s) are not grounds for its return. In accordance with the regulations in force regarding consumption and ordering of retail trade, the Buyer may not exercise the right of withdrawal or resolution, in accordance with current regulations on consumer affairs and the management of retail trade.
It is the Buyer's responsibility to check if an Event has been canceled or suspended, or if the date and time thereof has been modified. Therefore, check the schedules on the website tickets.vangoghalive.hk beforehand.
Cancellations of Events or changes that occur after receipt by the Buyer of the purchase confirmation of the ticket / s, such as change of date, location, artists, are the sole and exclusive responsibility of the Organizer, unique and It can exclusively proceed to the cancellation of the tickets and, therefore, to the return of the price when it receives express order from the Event Organizer.
In the event that the Organizer decides to proceed with the return of the price, it will be reimbursed for the same means of payment used for the purchase, within a period of fifteen (15) business days from the date of the public communication of the cancellation. of the event.
If an Event is held over several days and one or several days (or days) are canceled (but not all the days that constitute the Event), a partial refund may be made that corresponds exclusively to the one or more canceled day (s), when received by the Organizer of the Event.
- Change of date and time
Unless otherwise indicated in relation to a specific Event, if the date of the same is changed, the Buyer will be offered seats (provided there is availability), a value corresponding to the original entries. In the event that the Buyer informs Art Projectors HK Limited that he will not be able to attend the Event on the new date, the Buyer will be offered a refund of the sale price of his ticket (s), including the corresponding management fees per ticket, if this is authorized by the Organizer.
- How to request a refund
To request the return, the Buyer must send his request in writing to: Art Projectors HK Limited (or to any other address communicated). You must accompany the tickets without using and follow any other reasonable indication that is sent to you. For accounting purposes, unused tickets must be received within 15 days from the date of the canceled or suspended Event. After this period, no refund will be accepted.
The Buyer can consult all the information regarding the changes and cancellations that the Events may have suffered on the tickets.vangoghalive.hk page.
The Organizers guarantee that they have been properly assigned or that they hold the ownership of all the intellectual and industrial property rights associated with the contents included in each of the Events that they create and publish in the Web Channel and, in order to promote the same in the Web Channel, transfers to Art Projectors HK Limited all the exploitation rights of said intellectual and industrial property rights. The cession described will be considered carried out for everyone and without a time limit.
5. Closure of user account and suspension of service
Art Projectors HK Limited reserves the right of admission and exclusion of the Web Channel. Any User who does not comply with the rules described above may be excluded from the Web Channel.
Also Art Projectors HK Limited may withdraw or suspend at any time and without prior notice the provision of the Services to those Users who fail to comply with the provisions of the Terms and Conditions.
6. Modifications to the general conditions of purchase
Art Projectors HK Limited reserves the right to modify these General Conditions of Purchase, of which it will duly inform in the Web Channel, for which it recommends the User to review them periodically.
7. Protection of personal data
Art Projectors HK Limited makes available to its Users a ticket purchase service through which Buyers can acquire, quickly and easily, tickets for the Events published in the Web Channel. The service is offered by the company "Tanhauser Lynks S.L." through its product "Axon Stream".
RESPONSIBLE: Tanhauser Lynks S.L.
PURPOSE: Manage the purchase of tickets and send the news and notifications of the tournaments.
LEGITIMATION: Consent of the interested party.
RECIPIENTS: The registered data may be used for commercial purposes for the realization of statistics, offers, promotions, the realization of contests with prize, the administration of the Service.
RIGHTS: Access, rectify and delete data, portability of the data, limitation or opposition to their treatment, right not to be subject to automated decisions, as well as to obtain clear and transparent information on the processing of their data.
As a result of the registration in the service, the user accepts that the personal data provided by him to "Tanhauser Lynks S.L." may be processed in a personal data file. The data thus recorded may be used for commercial purposes for the realization of statistics, the submission of advertising, offers, promotions, the realization of contests with prize, the administration of the Service and the management of incidents, if it does not manifest its will against the address below indicated.
The files thus created will be owned by "Tanhauser Lynks S.L.". The owner of the data will have at all times the right to access the automated files, being able to exercise the rights of rectification, cancellation and opposition in the terms included in the data protection legislation. To this end, you must send a letter signed by the owner of the data to Art Projectors HK Limited at the following address: Av. Del Llano Castellano No. 13 - 5, 28034 Madrid, indicating the address of the owner in order to send "Tanhauser Lynks S.L." Confirmation of your action according to your request.
The delivery of all the data required for the registration as a user is mandatory, being able to "Tanhauser Lynks S.L.". Deny the registration to the interested party who does not provide such information.
The owner of the data expressly authorizes "Tanhauser Lynks S.L." to transfer the data for the aforementioned data processing purposes, to those entities to which it is necessary to transfer the data in order to provide the user with the contracted Service.
The user's consent to the processing and transfer of their personal data will be revocable at any time, by means of a written communication to the person responsible for the file, "Tanhauser Lynks S.L.", at the above address. This communication must be made by sending a letter signed by the owner of the data, indicating their address.
"Tanhauser Lynks S.L." has adopted all security measures legally required for the protection of personal data provided by the user. However, "Tanhauser Lynks S.L." it can not guarantee the absolute invulnerability of its security systems, nor can it guarantee the security or inviolability of said data in its transmission through the network.
8. Disclaimer of guarantees
The services are provided "as is" and "subject to availability". Art Projectors HK Limited expressly disclaims all warranties of any kind, express or implied, including, without limitation, the implied warranties of merchantability, title, non-infringement and fitness for a particular purpose. For example, Art Projectors HK Limited does not guarantee that: (a) the services (or any part of the Services) satisfy your requirements or expectations, (b) that the Services are not interrupted, timely, secure or error-free, or (c) ) the results that can be obtained from the use of the services are accurate or reliable.
You acknowledge that Art Projectors HK Limited does not guarantee or have control over the quality, security, accuracy or legality of any event or Content associated with an event, the authenticity or accuracy of any information provided by Users (including personal information of the User shared with Organizers in connection with events) or the ability of any User to actually complete or complete a transaction. Art Projectors HK Limited has no liability to you, and hereby disclaims any liability arising from the acts or omissions of third parties that Art Projectors HK Limited requires to provide the Services or if an Organizer decides to assist with an event, or that you decide to contract when using the Services.
Prior waivers will not apply to the extent prohibited by applicable law. Notwithstanding the foregoing, you may report the misconduct of users, buyers, other non-organizers, organizers and / or third parties in relation to the site to Art Projectors HK Limited, in its sole discretion, may investigate the claim and necessary action.
9. Limitation of liability
Art Projectors HK Limited excludes all responsibility for the decisions that the User may make based on this information. The information is subject to possible periodic changes without prior notice of its content by extension, improvement, correction or update of the Contents.
Art Projectors HK Limited is not responsible for the veracity of the information that is not its own elaboration and that indicated by another source, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information. Art Projectors HK Limited reserves the right to update, modify or delete the information contained in its pages and may even limit or deny access to such information. The owner of responsibility is exonerated from any damage or harm that the User may suffer as a result of errors, defects or omissions, in the information provided by the owner whenever it comes from sources other than the same.
"If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail"